Dear Guests,

 

We hope our hotel’s facilities are adequate to cover your needs and fulfill your expectations.  
We struggle to have guests returning home and telling friends and relatives that they had a great time in Zakynthos.

If sometimes we cannot handle your requests it is not because we do not want to. It is because we are not able to.
It is our priority to keep you satisfied and we give big effort to succeed on that.

 

Here are the most frequently asked questions from our guests:

 

Because of the nature of our agreement with some of our affiliated Tour Operators.  Price competition does not allow travel companies to include extra services in the accommodation rate such as air condition.  

For that reason this is charged extra, as they are unable to include it in the package rate. Unfortunately it does not come out of our initiative.   This is always mentioned in our hotel description in travel brochures and web sites. 

 

This is a part of our agreement with Tour Operators.   We have to operate the all inclusive 12hours / day. Recommended hour is until 11:00pm. This is always mentioned in our hotel description in travel brochures and web sites.  

 

This is a common practice of tour operator’s operation.   In order to check in as soon as you arrive in the hotel, tour operators book your room from the previous day.  As a result, you have to check out by 11am the day before you depart.  This is always mentioned in travel brochures and web. sites of tour operators and you should be informed in advance by the travel company you book with.  As a solution our hotel can offer you upon availability a room for half stay at a minimum cost.   

 

In case you have any kind of query, please feel free to ask our reception staff or e-mail us on info@dianahotels.gr 

We will be happy to assist you.

 

 

The Management and the Staff wish you pleasant holidays!